Technical

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Succeeding on ChefMaison

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Profile & Menus

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Payments for Chefs

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Joining ChefMaison as a Chef

• About ChefMaison

  What is ChefMaison? ChefMaison is a global platform that connects professional chefs with guests looking for private dining experiences. As a chef, ChefMaison allows you to: Receive booking requests from guests Communicate directly with clients Create personalized menus and proposals Offer services such as private dining, catering, and events The platform is designed to give chefs full control over their work, while helping them reach new clients and grow their business. ChefMaison opeFew readers

Proposals & Bookings

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Finance & Invoices

• Commission & VAT

  We know commission and VAT can be confusing, so here's a simple breakdown of how it works and why the amount can vary from chef to chef. The short version Your commission rate depends on two things: Your country Whether you have a valid VAT number registered as a business If you're registered as a business with a valid VAT number, you generally pay a lower commission. If you're not, we have to pay VAT ourselves on our side, so the commission is a bit higher to cover thatFew readers

• Commission and VAT Policy

  Last updated: July 2026 1. Purpose This document sets out how commission is calculated on the ChefMaison platform, including the impact of VAT registration status, and outlines the applicable service fee structure. It is provided for informational purposes and does not constitute tax or legal advice. 2. General Principle The commission rate applied to a chef's earnings is determined by two factors: (a) the chef's country of registration; and (b) whether the chef holds a valid, EU-verifiaFew readers

• My VAT number shows as not valid

  If you've added your VAT number in the app and it's showing as "not valid," here's what that means, why it happens, and how to fix it. How we validate your VAT number When you enter your VAT number in the app, we check it against VIES (VAT Information Exchange System) — the official EU database used to confirm that a VAT number is active and registered. This is the same system used across the EU, so it's not something specific to ChefMaison — if it doesn't validate with us, it won't validFew readers

• How much is the Commission?

  What Is Your Commission? ChefMaison's commission depends on two things: your country, and whether you have a valid VAT number registered as a business. Here's how it breaks down. Commission rates by country Region With a valid VAT number (Business) Without a valid VAT number (Individual) European Union (except Netherlands & Italy) 15% 18.15% Netherlands 18.15% 18.15% Italy 7.5% 9.1% United Kingdom 0% 0% Outside the EU (except UK) 18.15%Few readers

Conditions and Policies

• Cancellation Policy for chefs

  Once you accept a booking, both the client and ChefMaison rely on your commitment. The client planned an event, invited guests, and built their experience around your presence. We understand that unexpected situations can happen, and our goal is not to be punitive. However, we also have a responsibility to protect clients and maintain a platform they can trust. Before accepting a booking, you are always free to accept or decline a request without any penalty. Declining a request does *notPopular

• What happens if a client disputes a payment (chargeback) or requests a refund?

  At ChefMaison, we understand that payment disputes can be concerning. That's why we manage the entire chargeback process on your behalf and work to protect chefs whenever a service has been delivered correctly. Who handles chargebacks? If a client files a chargeback with their payment provider, ChefMaison manages the entire dispute process with Stripe. If necessary, we may ask you to provide supporting evidence, such as: Chat conversations with the client Photos of the event or dishesFew readers