What happens if a client disputes a payment (chargeback) or requests a refund?

At ChefMaison, we understand that payment disputes can be concerning. That's why we manage the entire chargeback process on your behalf and work to protect chefs whenever a service has been delivered correctly.

Who handles chargebacks?

If a client files a chargeback with their payment provider, ChefMaison manages the entire dispute process with Stripe.
If necessary, we may ask you to provide supporting evidence, such as:

• Chat conversations with the client
• Photos of the event or dishes
• Proof that the service was delivered
• Any other relevant documentation

Our team carefully reviews every case and will always do our best to defend the transaction when the service has been completed as agreed.

What about refunds?

Refunds are handled according to ChefMaison's Cancellation Policy.
Depending on the situation:

• The refund may follow our standard cancellation policy.
• In some cases, a refund may only be issued if both the client and the chef agree.

If a refund is approved before or according to the cancellation policy, the chef's payout will be adjusted accordingly.
For more information, please refer to:

• Cancellation Policy for Clients
• [Cancellation Policy for Chefs

](https://help.chefmaison.com/en/article/cancellation-policy-for-chefs-a6fqtw/)

Can Stripe charge my bank account?

No.
The bank account connected to your Stripe account is only used to receive your payouts from ChefMaison. Stripe will not automatically debit your personal bank account in the event of a chargeback.

How does ChefMaison protect chefs?

Our goal is to provide a secure marketplace for both chefs and guests. We actively assist chefs by:

• Managing chargeback disputes with Stripe
• Collecting and submitting evidence
• Communicating with the payment provider
• Applying clear cancellation and refund policies

If you ever receive a notification about a dispute by us, simply cooperate with our team and provide any requested documentation as soon as possible. This gives us the best chance of successfully defending the transaction.

Updated on: 20/07/2026