Accepting a lead

Leads can reach you through three channels — WhatsApp, the app, and email. Here's what to expect and how to respond on each.

Via WhatsApp

You'll receive a message with the main event details (date, location, guest count, budget indication). You can reply directly to accept or decline — for example, with quick options like "Yes, I'm available" or "No, not interested."
Once you accept via WhatsApp, head into the chat as soon as you can to discuss the details with the client and update your proposal with the correct price.

Via the app

Go to Leads in the app, where you'll see incoming requests with their details. From there, you can Accept or Decline each one directly. If you accept, you'll typically enter your initial proposal price at that point, before the chat opens with the client.

Via email

You'll receive an email with the request details. Follow the link in the email to review the request and respond — accepting or declining works the same way as through the app.

In every case

• Review the details first — date, location, guest count, and budget — before deciding whether to accept or decline.
• There's no penalty for declining a lead that isn't the right fit for you.
• Accepting doesn't mean the client is booked yet — it just means you're available and the conversation can begin. The booking is only confirmed once the client pays.

💡 Whichever channel a lead arrives through, the same rule applies: nothing is locked in until the client pays, so use the chat to finalize the details and your price beforehand.

What accepting a lead actually means

Accepting a lead simply means you're available and are starting the conversation with the client — it's not a confirmed booking. What happens next depends on how you received the request.

How this works depending on where the lead came from

1. Lead received through the app / a direct request When you accept, you enter an initial proposal with a price. The client sees this proposal and can proceed to pay if they're happy with it.
2. Lead found in the Hub Same idea — once you take on the lead, you enter an initial proposal/price. The client can then pay if they accept the terms.
3. Lead received via WhatsApp This works slightly differently: you accept the lead first, then go into the chat to discuss with the client and update the proposal with the correct price and details.
4. Lead handled directly by our Sales team In this case, our team handles updating the order and managing the process directly.

How many other chefs is the client talking to?

It depends on the type of lead.
If a client finds your profile directly and sends a request specifically to you, that lead is sent only to you — we don't send it to other chefs.
If a client contacts us and asks us to find a chef for them, we initially send the request to a maximum of 3 chefs. The client can request additional chefs through the platform afterward if they want to compare more options.

The key point, regardless of how the lead arrived

As long as the client hasn't paid, you can still discuss with them, adjust the menu, and update the proposal. For example, if you accept a lead and enter €150 per person as your first proposal, the client can see it and potentially pay — but if you'd rather refine the menu or adjust the price first, you can update the proposal before they pay.

When it becomes a real commitment

Once the client pays, the booking is confirmed. At that point, it's no longer just a request under discussion — you have a confirmed commitment with the client.

Will I know if the client books someone else?

Yes — you'll always be notified in the chat:

• If the client books a different chef, you'll receive a message letting you know they've chosen someone else.
• If the client decides not to proceed at all, you'll receive a message letting you know they're no longer interested, and the request will be closed.

What if the client just goes silent?

Silence doesn't necessarily mean they've booked someone else. You'll always be notified directly if either of those things happens (see above) — so if you simply haven't heard back, you should consider the request unconfirmed rather than assume it's gone to another chef. Only a booking confirmation, or a message that the request has been closed, means it's actually settled one way or the other.

💡 No news isn't necessarily bad news — a quiet request stays open until you're told otherwise. See The client doesn't answer for tips on what to do while you wait.

Can I decline after accepting a lead?

Yes — as long as the client hasn't paid yet. Just tap the 3 dots in the chat to close the request. Since no payment has happened, there's nothing to refund.

When does a refund come into play?

A refund only applies if the client has already paid and you cancel the booking afterward. In that case, our standard cancellation terms apply — see Cancellation Policy for chefs.

Our recommendation

Always use the chat to clarify the details of the service, and update your proposal whenever needed, before the client pays. This is the best way to make sure the price and terms are exactly right before anything becomes a confirmed booking.

💡 Accepting a lead just opens the door to a conversation — nothing is locked in, for either side, until the client actually pays.

Updated on: 13/09/2026