What guarantees does ChefMaison offer?

Here's a clear summary of what's actually protecting you when you book through ChefMaison.

Secure payments

Your payment is held securely and only released to the chef after your event takes place — so the chef isn't paid upfront, giving them a real incentive to deliver the service as agreed.

A confirmed commitment from your chef

When a chef accepts your booking, they're committing to deliver the service at the date, time, and address you agreed on. If something goes wrong on their end — a last-minute cancellation or no-show — our team steps in to help, and where possible, finds a replacement chef so your event can still go ahead. See What happens if my chef doesn't show up on the day of my event? for the full details.

Cancellation policy

If you or your chef need to cancel, our Cancellation Policy for Clients outlines exactly how refunds work depending on timing.

Optional booking protection

If you'd like extra flexibility in case your own plans change, you can add booking protection at checkout — see Booking protection — what it is and when it's worth it.

Support before, during, and after your event

Our team is available before your event to help with planning questions, during your event if anything comes up, and afterward if something didn't go as agreed — see What happens if the chef doesn't deliver what was agreed? for how to report an issue.

What we don't claim

To be transparent: booking through ChefMaison means your payment, communication, and support are protected and handled through the platform — but it does not constitute a guarantee of insurance coverage. If you have questions about a specific situation, our team is always happy to clarify what applies.

💡 In short: your money is protected until the event happens, your chef is committed to showing up, and our team is here to help if anything doesn't go as planned.

Updated on: 27/08/2026