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# What happens if a client disputes a payment (chargeback) or requests a refund?

At ChefMaison, we understand that payment disputes can be concerning. That's why we manage the entire chargeback process on your behalf and work to protect chefs whenever a service has been delivered correctly.
## Who handles chargebacks?
If a client files a chargeback with their payment provider, **ChefMaison manages the entire dispute process with Stripe**.
If necessary, we may ask you to provide supporting evidence, such as:
* Chat conversations with the client
* Photos of the event or dishes
* Proof that the service was delivered
* Any other relevant documentation
Our team carefully reviews every case and will always do our best to defend the transaction when the service has been completed as agreed.
## What about refunds?
Refunds are handled according to ChefMaison's Cancellation Policy.
Depending on the situation:
* The refund may follow our standard cancellation policy.
* In some cases, a refund may only be issued if both the client and the chef agree.
If a refund is approved before or according to the cancellation policy, the chef's payout will be adjusted accordingly.
For more information, please refer to:
* [Cancellation Policy for Clients](https://help.chefmaison.com/en/article/cancellation-policy-for-clients-qta9a8/)
* [Cancellation Policy for Chefs
](https://help.chefmaison.com/en/article/cancellation-policy-for-chefs-a6fqtw/)
## Can Stripe charge my bank account?
No.
The bank account connected to your Stripe account is **only used to receive your payouts from ChefMaison**. Stripe will not automatically debit your personal bank account in the event of a chargeback.
## How does ChefMaison protect chefs?
Our goal is to provide a secure marketplace for both chefs and guests. We actively assist chefs by:
* Managing chargeback disputes with Stripe
* Collecting and submitting evidence
* Communicating with the payment provider
* Applying clear cancellation and refund policies
If you ever receive a notification about a dispute by us, simply cooperate with our team and provide any requested documentation as soon as possible. This gives us the best chance of successfully defending the transaction.